Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Intellinesia Labs (OPC) Private Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Wacht platform's authentication and AI agent services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and email address
- Company/organization name
- Billing and payment information (processed by third-party payment providers)
- Account credentials
- Profile information and preferences
Usage Information
We automatically collect information about your use of our services:
- API usage and request logs
- Authentication events and security logs
- Feature usage and interaction data
- Performance metrics and error reports
- IP addresses and device information
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send billing information
- Authenticate users and prevent fraud
- Monitor and analyze usage patterns
- Provide customer support
- Send service updates and security alerts
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Including third-party payment processors, cloud infrastructure providers, and analytics services
- Your Organization: If you're part of an organization account, administrators may access usage data
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers or acquisitions
5. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Isolated tenant environments
- Regular backups and disaster recovery procedures
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Account data: Retained while account is active
- Audit logs: 7-90 days depending on your plan
- Backup data: 30 days after deletion
- Billing records: As required by tax laws
7. GDPR & CCPA Compliance
We are committed to data protection and provide standard rights to users in the EEA and California, including the right to access, correction, deletion, and portability of your personal data.
8. Contact Information
Email: support@wacht.dev
Intellinesia Labs (OPC) Private Limited