1. Introduction
Intellinesia Labs (OPC) Private Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Wacht platform's authentication and AI agent services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and email address
- Company/organization name
- Billing and payment information (processed by third-party payment providers)
- Account credentials
- Profile information and preferences
Usage Information
We automatically collect information about your use of our services:
- API usage and request logs
- Authentication events and security logs
- Feature usage and interaction data
- Performance metrics and error reports
- IP addresses and device information
Application Data
When you use our services, we process:
- User authentication data for your applications
- AI agent configurations and workflows
- Knowledge base content (encrypted and isolated)
- Vector embeddings for AI search
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send billing information
- Authenticate users and prevent fraud
- Monitor and analyze usage patterns
- Provide customer support
- Send service updates and security alerts
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Including third-party payment processors, cloud infrastructure providers, and analytics services
- Your Organization: If you're part of an organization account, administrators may access usage data
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers or acquisitions
5. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Isolated tenant environments
- Regular backups and disaster recovery procedures
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Account data: Retained while account is active
- Audit logs: 7-90 days depending on your plan
- Backup data: 30 days after deletion
- Billing records: As required by tax laws
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in standard formats
- Opt-out: Unsubscribe from marketing communications
8. GDPR Compliance
For users in the European Economic Area (EEA):
- We process data based on legitimate interests, consent, or contractual necessity
- You have additional rights under GDPR including objection and restriction
- We maintain records of processing activities
- Data transfers outside EEA use appropriate safeguards
9. CCPA Compliance
For California residents:
- You have the right to know what personal information we collect
- You can request deletion of your personal information
- We do not sell personal information
- You have the right to non-discrimination for exercising privacy rights
10. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain session state and authentication
- Remember user preferences
- Analyze service usage and performance
- Provide security features
You can control cookies through your browser settings, though some features may not function properly without them.
11. Third-Party Services
The Wacht platform integrates with third-party providers. We are not responsible for the privacy practices of these services. Key integrations include:
- Third-party payment processors
- Cloud infrastructure providers (AWS/GCP/Azure)
- OAuth providers for social login
- Analytics and monitoring services
12. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the service. Your continued use after changes constitutes acceptance of the updated policy.
15. Contact Information
For privacy-related questions or to exercise your rights:
Email: wacht@intellinesia.com
Company: Intellinesia Labs (OPC) Private Limited
All privacy concerns, including payment-related ones, should be directed to our support team.