Terms & Conditions

Effective Date: January 1, 2025

1. Agreement to Terms

By accessing or using the Wacht platform services provided by Intellinesia Labs (OPC) Private Limited, you agree to be bound by these Terms & Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Use of Services

The Wacht platform provides authentication and AI agent services for developers and businesses. By using our services, you agree to:

  • Provide accurate and complete information when creating an account
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Use the services in compliance with all applicable laws
  • Not use the services for any illegal or unauthorized purpose

3. Billing and Payment

Payment processing for the Wacht platform is handled by third-party payment providers. These providers manage payment transactions, customer service inquiries, and refund processing.

By subscribing to our services, you agree to pay the fees indicated for that service. Fees are non-refundable except as required by law or as explicitly stated in our Refund Policy.

4. Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. To request a refund within this period, please contact our support team.

For usage-based charges and overage fees, refunds are evaluated on a case-by-case basis. We do not offer refunds for:

  • Services already consumed
  • Unused time in the current billing period when you cancel
  • Features or functionality not currently available

5. Service Level Agreement

The Wacht platform strives to maintain 99.9% uptime for all services. In the event of service disruptions:

  • We will provide timely updates through our status page
  • Service credits may be issued for extended outages
  • We are not liable for issues beyond our reasonable control

6. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy. We are committed to protecting your data and maintaining compliance with applicable data protection regulations including GDPR and CCPA.

7. Intellectual Property

The Wacht platform, including all content, features, and functionality, is owned by Intellinesia Labs (OPC) Private Limited and protected by international copyright, trademark, and other intellectual property laws.

You retain all rights to your data and content. By using our services, you grant Intellinesia Labs (OPC) Private Limited a limited license to process your data solely for providing the services.

8. API Usage

Use of our APIs is subject to rate limits as specified in your subscription plan. Exceeding these limits may result in:

  • Temporary suspension of API access
  • Additional charges for overages
  • Upgrade requirements to a higher tier

9. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your access to the services will be disabled
  • You remain responsible for any outstanding charges
  • We will provide data export capabilities for 30 days

10. Limitation of Liability

To the maximum extent permitted by law, Intellinesia Labs (OPC) Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the services.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through the service. Continued use of the services after changes constitutes acceptance of the modified terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Intellinesia Labs (OPC) Private Limited operates, without regard to its conflict of law provisions.

13. Contact Information

For questions about these Terms & Conditions, please contact us at:

Email: wacht@intellinesia.com
Company: Intellinesia Labs (OPC) Private Limited