Overview
At Intellinesia Labs (OPC) Private Limited, we want you to be satisfied with the Wacht platform services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.
Our payment processing is handled by secure third-party payment providers. We manage all customer service inquiries and refund requests directly.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all new subscriptions. This means:
- You can request a full refund within 14 days of your initial subscription purchase
- The 14-day period starts from the date of purchase
- This applies to first-time subscribers only
- No questions asked - we'll process your refund promptly
Subscription Renewals
For subscription renewals after the initial 14-day period:
- Refunds are generally not provided for renewal periods
- You can cancel your subscription at any time to prevent future charges
- Cancellation takes effect at the end of your current billing period
- You will continue to have access to services until the end of the paid period
Pay-As-You-Go and Usage Charges
For usage-based charges and API overage fees:
- Refunds are evaluated on a case-by-case basis
- We may issue credits for service disruptions or billing errors
- Consumed resources are generally non-refundable
- Disputed charges should be reported within 30 days
Non-Refundable Items
The following are not eligible for refunds:
- Services already consumed or API calls already made
- Partial month refunds for cancelled subscriptions
- Setup fees or one-time charges
- Enterprise custom development work
- Add-on services after the initial 14-day period
- Charges due to your violation of our Terms & Conditions
Service Credits
Instead of refunds, we may offer service credits for:
- Extended service outages (beyond our SLA commitment)
- Billing errors discovered after 30 days
- As goodwill gestures for service issues
Service credits are applied to your account and used against future charges. They cannot be exchanged for cash refunds.
How to Request a Refund
To request a refund:
- Contact our support team at wacht@intellinesia.com
- Include your account email and order/invoice number
- Explain the reason for your refund request
- Our team will review and respond within 2 business days
We handle all payment-related issues and refund requests directly through our support team.
Processing Time
Once approved, refunds are typically processed within:
- 5-7 business days for credit/debit cards
- 7-10 business days for other payment methods
- The refund will appear on your original payment method
Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Accounts with active chargebacks may be suspended until the dispute is resolved.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified policy.
Contact Us
For questions about this Refund Policy or to request a refund:
Email: wacht@intellinesia.com
Response time: Within 2 business days
Company: Intellinesia Labs (OPC) Private Limited